case study · legal · usa
Patent & intellectual property portal
- client
- A US patent law firm
- industry
- Legal
- country
- USA
- stack
- Laravel · PostgreSQL · Elasticsearch
90%
of onboarding streamlined
3 steps
from filing to submission
2 months
of legacy SOAP integration
The client
A US law firm that files patents for clients around the world, many of whom do not speak English as a first language.
The problem
Client onboarding ran on manual forms. Documents went missing, instructions were misread, and pre-assessment of a case was delayed on almost every filing.
What we built
We rebuilt intake as a guided flow instead of a form:
build / 1
Three-step intake with patent lookup
The client enters a patent number, sees the case data pulled back live, and is told exactly which documents this filing needs before uploading anything.
build / 2
One upload flow for every case type
Several different documentation processes became one flow, which cut most of the back-and-forth between clients and attorneys.
build / 3
A legacy SOAP integration
The patent lookup runs on an old SOAP system. Making it feel instant took two months of careful work.
what changed
90%
of the onboarding process streamlined. Incomplete filings stopped being a problem.
an engineer replies within 24 hours
next case
Gulf utility metering gateway